Twitter.com is not just fluff. There’s a fair share of “Making a sandwich” and “drinking my seventh Starbucks,” there’s also a lot of useful ways to use Twitter.

A few ways i’ve seen Twitter be a useful little web app.

1. Comcastcares - Comcast has a person on twitter who scans twitter for complaints about Comcast. I’ve done my fair share in the last 3 months. Comcastcares actually responds, and apparently is a customer service big wig who can make things happen and get problems resolved. This is a great customer service tool, even if you’re usually pissed with the service by the time you make a post on twitter (tweets as us nerds call them)
2. I put up a post on twitter about how I love getting food from our CSA share (community supported agriculture - we own a share with some friends and get a bag of veggies straight from the farm each week). One of my twitter friends was interested but had never been able to get connected to a farm before. I was able to quickly pass on info to her and hopefully she’ll be supporting a local farmer soon too.
3. A while back I posted on twitter that I was working on some new web strategy ideas. A twitter friend, and well respected authority on the issue, responded that she would review my strategy docs and give feedback. It was very helpful in framing this new project. 
4. Had a friend who needed a recipe for chicken breasts. Hit reply, great dinner.
5. Book suggestions
6. Music suggestions
7. Software suggestions
8. Idea sharing
9. Link sharing
10. Useful work-related connections

One Response to “A Few Ways Twitter has been useful…”

1. Ariah Fine // Jul 21, 2008 at 11:11 am

   Isn’t most of that stuff you could do via email?

   I do see the use of twitter as a miniblog, but I don’t get the social aspect of it unique from any other blog/blogosphere